Customer service is bad, long waits and not automated at all, try to send they a e-mail have to be a client. the bottom line for me was a 1% fee on account value, get the rider for long term health and your account value goes down and payouts get smaller, avoid this...Read more
Security Benefit - Waiting for my money
Trying to transfer my matured annuity but getting the run around... Also on hold for over two hours what a horrible company.
I've tried multiple times to reach Security Benefit Life about my annuity. Every time I wind-up waiting on line listening to the same absurd message over and over ... for at least an hour! I finally sent a letter regarding the income value of my account and about...Read more
I didn't like
- Dont seem to care about their clients
After purchasing an annuity, there is a small window of time where you can review and cancel your policy. If yougo beyond that period they will charge you $40,000!!! That's right $40,000 Unreal and I never received the policy, but after reading all the negative reviews...Read more
My mother had an Annuity with Security Benefit for years. She passed away 6 months ago and they still have yet to pay the death benefit. All the required forms and documents were submitted MONTHS ago. They just haven't gotten around to it yet. In addition when you call...Read more
My brother and I inherited an annuity when my father passed away. Similar to the other complaint, when I called I would get three different people and three different answers. I finally called and asked for a manager. Nobody at the 800 # would give you a direct number...Read more
Security benefit is horrible to work with. 1) their agent transferred my parents from a fund with a guarantee of 3% to a fund with a guarantee of 1%. 2) The agent transferred my parents monies to Security Benefit when my father was 73 years old knowing that in the...Read more
I am having problems with an inherited IRA. I called their general service number three times for assistance and got three different answers. The last one directed me to send a letter with all my information discussing the problem. In the letter I asked that I be...Read more
I didn't like
- Poor customer service
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